In practical terms, what is a pilot project?+
It’s a trial rollout, deliberately small and time-limited, before any full commitment. We select a group of volunteer creators and one or two specific use cases, set up the platform, and provide guidance on getting started, then review together what was actually created and used. At the end, you decide whether to expand, adjust, or discontinue the project based on facts rather than promises. The scope, duration, and pricing are established at the outset, based on a quote.
How does pricing work for an organization?+
For two to five people, the site offers the Duo & Small Team plan: €6 per person per month, with a shared account and a single invoice, no need to contact us. For more than five authors, there is no public pricing schedule: the amount is determined through a quote agreed upon with you, based on the number of authors, the level of support required, and the scope of the project.
Do learners need to create an account?+
No. A learner simply opens the share link and starts the story. No registration, no password. The link can be protected by an access code and deactivated whenever you wish. Only authors have a Tralo account.
Can content be shared among multiple teams?+
In the Duo plan, all members work on a shared folder. For a supported Organizational deployment, Tralo Admin allows you to structure multiple units and open a shared library at the scale specified in the contract. The exact scope is defined during the pilot scoping phase.
Can we manage multiple campuses or departments?+
Yes, in a supported Tralo Organizations deployment: the console allows you to create a hierarchy of campuses, schools, departments, or teams, and then restrict roles to a specific branch. This structure is not included in the self-service Duo plan.
Does Tralo offer SSO login?+
No, not at this time. Login is via email and password. Two-factor authentication remains optional in the individual creation workshop, but it is required for all access to Tralo Admin. Single sign-on via OpenID Connect or SAML is planned based on the needs of early deployments.
What email address should be provided for the Tralo Admin administrator?+
A work email address that the designated person can access immediately, preferably one in their own name. They will receive the initial owner invitation, must verify the address, and then enable two-factor authentication. This address can be the same as the billing email, but the two uses remain separate.
Can Tralo be integrated with an LMS?+
There is currently no LTI integration. In practice, a Tralo story is shared via a link: this link can be embedded in a Moodle course, a digital learning platform, or an intranet just like any other resource. An LTI 1.3 integration is planned based on the needs of the initial deployments.
Where is the data hosted?+
The database, authentication system, and files are hosted on a dedicated server located in France. The privacy policy and the Data Processing Agreement (DPA) detail the list of data processors, their countries, and the relevant data processing activities.
Can content be exported?+
Yes. Each story can be exported as a .json file, and an account can download all of its work as a .zip file, including images, from the settings. No content is held hostage.
Can we start with a pilot project?+
That’s what we recommend. A pilot project starts with a small group of volunteer authors, focusing on one or two specific use cases, with a review at the end. The scope, duration, and support are defined with you, based on a quote.