In practical terms, what is a pilot project?+
It is a trial roll-out, deliberately small and time-limited, before any firm commitment is made. We select a group of volunteer creators and one or two specific use cases, set up the platform and provide support as they get to grips with it, then review together what has actually been created and used. At the end, you decide whether to expand, adjust or discontinue the project, based on facts rather than promises. The scope, duration and price are agreed at the outset, based on a quotation.
How does the pricing work for an organisation?+
For two to five people, the ‘Duo & Small Team’ package on the website applies: €6 per person per month, with a shared account and a single invoice, without the need to contact us. For more than five authors, there is no public price list: the amount is determined by quotation in consultation with you, based on the number of authors, the level of support required and the scope of the project.
Do learners need to create an account?+
No. A learner simply opens the share link and starts the story. No registration, no password. The link can be protected by an access code and deactivated whenever you wish. Only authors have a Tralo account.
Can content be shared between several teams?+
In the Duo package, all members work on a shared folder. For a supported Organisation deployment, Tralo Admin allows you to structure multiple units and set up a shared library at the scale specified in the contract. The exact scope is defined during the pilot scoping phase.
Can we manage multiple campuses or departments?+
Yes, in a supported Tralo Organisations deployment: the console allows you to create a hierarchy of campuses, faculties, departments or teams, and then restrict roles to a specific branch. This structure is not included in the self-service Duo package.
Does Tralo offer SSO login?+
No, not at present. Log-in is via email and password. Two-factor authentication remains optional in the individual creation workshop, but is mandatory for all access to Tralo Admin. Single sign-on via OpenID Connect or SAML is planned in line with the requirements of the first deployments.
What email address should be provided for the Tralo Admin manager?+
A work email address to which the designated person has immediate access, preferably a personal one. They will receive the initial owner invitation, will need to verify the address and then enable two-factor authentication. This address may be the same as the billing email address, but the two uses remain separate.
Can Tralo be integrated with an LMS?+
There is currently no LTI integration. In practice, a Tralo story is shared via a link: this link can be embedded in a Moodle course, a digital learning environment (DLE) or an intranet just like any other resource. An LTI 1.3 integration is planned based on the requirements of the initial roll-outs.
Where is the data hosted?+
The database, authentication system and files are hosted on a dedicated server located in France. The privacy policy and the Data Processing Agreement (DPA) set out the list of data processors, their countries and the processing operations involved.
Can content be exported?+
Yes. Each story can be exported as a .json file, and an account holder can download their entire body of work as a .zip file, including images, via the settings. No content is held hostage.
Can we start with a pilot project?+
That is what we recommend. A pilot project starts with a small group of volunteer authors, focusing on one or two specific use cases, with a review at the end. The scope, duration and support are defined with you, based on a quote.